A practical business guide for managers wanting to get the most from their employees introduces a wide range of strategies to promote empolyee morale and job satisfaction and, in turn, heighten productivity and profitability.

Management tool that outlines foolproof ways to increase productivity by fostering excellent morale in the workplace. It is a must-read for everyone who wants to stay on top in today's ultra-competitive business world.

Ken Blanchard teams with problem solvers Dana and Jim Robinson to confront the vital issue of human performance.

Customer service is the single most pressing problem for business managers and people in any service or sales operation, especially at the retail level. In fact, many experts believe that you build a business from the customer up. In Customer Mania!, Ken Blanchard, one of America's biggest bestselling authors and inspiring business leaders, writes of the key to customer service--creating a people-oriented, performance-driven, customer-first organization....

An engaging story about two people who are struggling to crfeate visions, both for the company where they work and for their own lives.

The New One Minute Manager offers a way for you to succeed sooner with less stress in changing times both at work and at home. Based on the original book The One Minute Manager that helped millions of people around the world in organizations large and small, this new version of the classic story deals with a new world. The book will help you find meaning in your work and inspire you to discover new ways to help your organization adapt and prosper.The...

"The posthumous sequel to Who Moved My Cheese?, the classic parable that became a worldwide sensation. Who Moved My Cheese? offered millions of readers relief for an evergreen problem: unanticipated and unwelcome change. Now its long-awaited sequel digs deeper, to show how readers can adapt their beliefs and achieve better results in any field. Johnson's theme is that all of our accomplishments are due to our beliefs: whether we're confident or insecure,...